We are proud of our products

Returns

REPLACEMENT

If you received defective, damaged, or incorrect products, please contact us at contact@kaloagrills.com and provide a photo of the products that you received to confirm the condition of your order. Our team will provide replacement assistance.

If your order experienced problems with shipping or delivery, please reach out via email. To receive timely assistance, please provide your order number and confirm your full shipping address in your information form.

Please contact us regarding any assistance you require within 30 days of your order’s purchase date. After 30 days we are unable to guarantee that return, refund, or replacement assistance can be offered to remediate the order issue you experienced.

RETURNS

As our product(s) are considered perishable goods, we DO NOT allow any returns on our products. Purchases made through third party retailers (exc. Walmart.com) are final sale, and we will not do anything with those purchases. You must go to the retailer you purchased it from to request a return.

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